Complex Care Team and High-Intensity Supports in Surrey Hills

Supporting people with complex and high-intensity needs across Surrey Hills and Melbourne’s eastern suburbs

At Eden Lifestyle Supports, our Complex Care Team provides personalised supports for people living with complex, high-intensity, and specialised support needs throughout Surrey Hills and surrounding communities.

We understand that every participant has unique goals, routines, strengths, and support requirements. Our experienced team delivers reliable, person-centred care that promotes safety, independence, wellbeing, and meaningful participation in everyday life.

Working alongside families, support coordinators, allied health professionals, healthcare providers, and behavioural support practitioners, we create stable support environments that help participants achieve positive outcomes and enjoy an improved quality of life.

Complex Care and High-Intensity Support Services in Surrey Hills

Supporting participants with complex and high-intensity needs requires specialised knowledge, consistency, and a commitment to delivering support that is tailored to the individual.

Our team works collaboratively with participants, families, healthcare professionals, and support networks to ensure supports are delivered safely, respectfully, and in a way that promotes independence and choice.

Our services may include:

  • High-intensity daily personal activities

  • Complex personal care supports

  • Behaviour support implementation

  • Support for psychosocial disabilities and mental health conditions

  • Medication administration and monitoring

  • Mealtime management support

  • Continence management

  • Diabetes management support

  • Enteral feeding support

  • Dysphagia support and mealtime assistance

  • Epilepsy and seizure management support

  • Assistance with specialised health support needs

  • 24/7 support and Supported Independent Living (SIL)

  • Community access and social participation

  • Attendance at medical and allied health appointments

  • Individualised support services

  • Support for individuals with multiple and complex diagnoses

Our focus is on delivering support that helps participants achieve their goals while maintaining dignity, wellbeing, and meaningful community connections.

Supporting Participants with High-Intensity Needs

Our Complex Care Team has extensive experience supporting participants with significant physical, behavioural, neurological, psychosocial, and medical support requirements.

We understand that effective high-intensity support requires skilled staff, strong communication, detailed planning, and collaboration with healthcare professionals.

Our team may assist participants with:

  • Complex health supports

  • High physical support requirements

  • Mobility and transfer assistance

  • Behaviour support strategies

  • Intensive personal care routines

  • Medication management and monitoring

  • Supported Independent Living (SIL)

  • Specialist Disability Accommodation (SDA) support

  • Multi-disciplinary support coordination

Every support arrangement is tailored to the participant’s unique needs, preferences, goals, and approved NDIS supports.

A Local Team Supporting Surrey Hills Participants

Surrey Hills is one of Melbourne’s most attractive eastern suburbs, renowned for its leafy streets, heritage character, beautiful parks, village shopping precincts, and excellent public transport. With its welcoming community atmosphere and abundance of green spaces, Surrey Hills provides participants with exceptional opportunities to build independence, strengthen social connections, and enjoy meaningful participation in everyday life.

Our team regularly supports participants to access local landmarks, recreational spaces, community facilities, and social opportunities throughout Surrey Hills and surrounding suburbs.

Participants may enjoy spending time at Surrey Park, a popular community reserve featuring walking trails, sporting facilities, playgrounds, picnic areas, and open green spaces. The park offers an ideal setting for recreation, exercise, relaxation, and wellbeing activities.

Many participants also enjoy visiting Union Road Shopping Village, where they can develop everyday living skills while enjoying local cafés, boutique shops, restaurants, and community services in a relaxed village atmosphere.

Community participation activities may include exploring local libraries, neighbourhood houses, sporting clubs, community centres, and recreational facilities throughout Surrey Hills and neighbouring suburbs.

Participants may also enjoy visiting nearby attractions such as Wattle Park, Box Hill Gardens, and the walking trails and reserves throughout Melbourne’s eastern suburbs, providing additional opportunities for recreation and social engagement.

Surrey Hills benefits from excellent public transport connections, including Surrey Hills Railway Station, multiple bus services, and convenient access to Whitehorse Road and Canterbury Road, providing easy travel to employment opportunities, educational institutions, healthcare services, and community programs throughout Melbourne.

Our team also assists participants attending appointments and specialist services at major healthcare facilities including Box Hill Hospital, St Vincent's Private Hospital Kew, Maroondah Hospital, The Royal Melbourne Hospital, and Austin Hospital.

Why Families Choose Eden Lifestyle Supports

Families, participants, and support coordinators choose Eden Lifestyle Supports because of our commitment to delivering personalised, high-quality support.

Skilled and Experienced Support Teams

Our support workers receive ongoing training and professional development to ensure participants receive safe, effective, and person-centred care.

Consistent and Reliable Support

We prioritise continuity by matching participants with support workers who understand their routines, goals, communication preferences, and support requirements.

Strong Collaborative Approach

We work alongside families, healthcare professionals, support coordinators, and allied health providers to ensure supports remain coordinated and responsive.

Flexible and Participant-Focused Supports

As participant needs evolve, our support arrangements adapt to provide ongoing stability, safety, and positive outcomes.

Supporting a Wide Range of Complex Needs

Our Complex Care Team supports participants living with:

  • High physical support needs

  • Autism and behavioural complexities

  • Psychosocial disabilities

  • Intellectual disabilities

  • Acquired brain injuries

  • Neurological conditions

  • Progressive health conditions

  • Dual diagnosis and complex support presentations

We believe every participant deserves support that promotes choice, independence, dignity, and meaningful participation in everyday life.

Building the Right Team Around Each Participant

At Eden Lifestyle Supports, we believe positive outcomes are achieved when the right support team is built around the individual.

We achieve this through:

  • Careful matching of participants and support workers

  • Ongoing professional development and mentoring

  • Strong communication with support networks

  • Flexible support planning that evolves alongside participant needs

  • A commitment to participant choice, dignity, and independence

Our person-centred approach helps participants build confidence, strengthen life skills, and remain actively involved in their communities.

Supporting Surrey Hills and Surrounding Areas

We proudly support participants throughout Surrey Hills and nearby suburbs including:

  • Mont Albert

  • Mont Albert North

  • Box Hill

  • Box Hill South

  • Box Hill North

  • Canterbury

  • Balwyn

  • Balwyn North

  • Camberwell

  • Blackburn

  • Blackburn North

  • Blackburn South

  • Burwood

  • Burwood East

  • Mitcham

With access to parks, healthcare services, public transport, shopping precincts, community facilities, educational institutions, and recreational opportunities, Surrey Hills provides an excellent environment for participants to pursue their goals and enjoy meaningful community participation.

Get Started with Eden Lifestyle Supports in Surrey Hills

If you are looking for a trusted provider of complex care and high-intensity supports in Surrey Hills, Eden Lifestyle Supports is here to help.

Our team can work alongside you, your family, support coordinator, and healthcare professionals to develop a personalised support plan that promotes independence, wellbeing, safety, and long-term success.

Whether you require support at home, in the community, or while accessing Surrey Hills’ parks, shopping villages, healthcare services, and community facilities, our experienced Complex Care Team is committed to delivering compassionate, professional, and person-centred support.

Contact us today to learn more about our complex care and high-intensity support services in Surrey Hills.

Complete our contact form and a member of our team will be in touch as soon as possible.