Why families choose Eden

Switching to Eden was truly one of the best decisions we’ve ever made for our son and our family. Initially, we were hesitant about having support staff come into our home—we were concerned about losing our privacy and having unfamiliar people in our space. But the transition was smoother than we ever expected, and those concerns quickly faded. Since joining Eden, we've seen incredible growth in our son, EJ. Where previous providers struggled to support him in accessing the community due to behavioural challenges, Eden embraced the opportunity and provided the consistent, thoughtful support he needed. As a result, EJ has found a real love for being outdoors—especially bushwalking and spending time in nature—something we may never have discovered without him feeling safe, supported, and challenged in the right way. All of the staff—from the support workers right up to the management team—have been absolutely marvellous. They are approachable, solution-focused, and always willing to go the extra mile. Their "can-do" attitude and the way they treat us like family has made all the difference in building trust and making this journey a positive one. The impact on our whole family has been just as significant. For the first time in 23 years, we were able to go on a holiday together and enjoy quality time with our youngest son—without one of us having to stay behind to care for EJ. Knowing he was in safe, capable hands gave us true peace of mind. Eden has brought not just support, but genuine change and hope to our lives, and we’re so grateful for what they’ve done for EJ and for all of us.".

After interviewing numerous care providers for our daughter, we chose Eden because of their genuine, client-centred approach and strong values. We've now been with Eden for several years and cannot speak highly enough of their professionalism and unwavering dedication to achieving the best possible outcomes for our daughter. Eden consistently hires high-calibre staff, providing them with expert training to deliver support that is both compassionate and empathetic. Their team has played a vital role in helping our daughter reach her NDIS goals, celebrating every achievement—big or small—along the way. They also work exceptionally well with the entire wrap-around team, including us as parents. We feel truly heard and respected, and they recognise the importance of our role in our daughter’s life. Most recently, during a major transition in our daughter’s living arrangements, Eden was with us every step of the way. They provided thoughtful advice, meticulously planned for various outcomes, and addressed challenges with practical, effective solutions—making what could have been a difficult change feel smooth and seamless. We are deeply grateful to Eden for their support and for helping our daughter live her absolute best life.

My name is Jodie my daughter Abby is 25 years old, in 2024 we met with Gill and the team at Eden. Working alongside Eden has been such a positive wonderful experience for my daughter and our family. They have been so supportive in helping us navigate moving into Abbys STA home. They always go above and beyond. Their communication and correspondence are outstanding, and you never feel alone on this special needs journey. I cannot thank Gill, Ian and the team of Eden enough, they understand my family’s needs and make sure that we are always supported. Their high standards and values are always their priority to ensure the best possible outcomes for your child and their families. I’m so grateful that we found Gill and the team at Eden and would highly recommend them to anyone trying to navigate this journey as special needs parents and caregivers.