Privacy Policy

Effective Date: July 2026

At Eden Lifestyle Supports, protecting your privacy and personal information is fundamental to the way we provide support. We are committed to collecting, using, storing and protecting your information responsibly and in accordance with Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

Our Commitment

Eden Lifestyle Supports complies with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • NDIS Practice Standards

  • NDIS Code of Conduct

  • Any other applicable Australian privacy legislation

We recognise the importance of maintaining confidentiality, dignity and respect when handling personal information.

What Information We Collect

Depending on the services you receive, we may collect:

Personal Information

  • Full name / Date of birth / Address / Phone numbers / Email address

  • Emergency contact details / NDIS participant number / Medicare details (where required)

  • Health care card information / Guardian or nominee information

Health Information

Where required to provide supports safely, we may collect:

  • Medical history / Diagnoses / Medications / Allergies

  • Behaviour support information / Allied health reports / Functional assessments

  • Support plans / Risk assessments

  • Clinical information supplied by health professionals

Financial Information

Where applicable we may collect:

  • Bank details / Billing information / Funding details

  • NDIS plan information / Plan management information

Website Information

When you visit our website we may automatically collect:

  • IP address / Browser type / Device information

  • Pages visited / Time spent on our website

  • Cookies and website analytics

This information helps us improve our website and services.

How We Collect Information

We collect information directly from you when you:

  • Contact us / Complete enquiry forms / Request services

  • Become an NDIS participant with us / Apply for employment

  • Subscribe to newsletters / Contact us by phone or email

  • Visit our website

We may also receive information from:

  • The NDIA / Plan Managers / Support Coordinators

  • Families / Guardians / Nominees / Medical professionals

  • Allied health practitioners / Government agencies (where authorised)

Why We Collect Your Information

We collect personal information so we can:

  • Deliver NDIS supports safely / Develop support plans / Coordinate services

  • Communicate with you / Meet our legal obligations / Manage funding and invoicing

  • Improve our services / Respond to enquiries

  • Meet NDIS Quality and Safeguards requirements

We only collect information necessary for these purposes.

How We Use Your Information

Your information may be used to:

  • Deliver your supports / Coordinate with healthcare professionals /

  • Communicate with your nominated representatives / Manage appointments

  • Process invoices and claims / Meet reporting obligations

  • Improve participant outcomes / Comply with legal requirements

We will never sell your personal information.

When We Share Information

We only share information when:

  • You have provided consent / It is necessary to deliver your supports / Required by law

  • Required by the NDIA / Required by the NDIS Quality and Safeguards Commission

  • There is a serious risk to someone's health or safety

Information may be shared with:

  • Health professionals / Allied health providers / Support Coordinators

  • Plan Managers / The NDIA / Government agencies

  • Emergency services

Only the minimum information necessary is shared.

Protecting Your Information

We take reasonable steps to protect your personal information from:

  • Unauthorised access / Loss / Misuse

  • Disclosure / Modification / Cyber threats

Security measures include:

  • Secure electronic record systems / Password-protected databases

  • Restricted staff access / Staff confidentiality agreements

  • Secure cloud storage / Encrypted communications where appropriate

  • Staff privacy training / Secure destruction of records when no longer required

How Long We Keep Information

We retain records in accordance with Australian legal requirements and NDIS record keeping obligations.

When records are no longer required, they are securely destroyed or permanently de-identified.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Understand website traffic / Improve website performance

  • Remember preferences / Enhance user experience

You can disable cookies through your browser settings, although some website features may not function correctly.

Accessing Your Information

You have the right to:

  • Request access to your personal information / Request corrections

  • Update inaccurate information / Withdraw consent where appropriate

  • Ask questions about how your information is managed

Requests can be made by contacting us.

Complaints

If you believe your privacy has been breached, please contact us first so we can investigate.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

Third-Party Websites

Our website may contain links to other websites.

Eden Lifestyle Supports is not responsible for the privacy practices of external websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

The latest version will always be available on our website.

Contact Us

Eden Lifestyle Supports

📞 1300 437 542

✉️ admin@aelife.com.au

If you have any questions about this Privacy Policy or how we manage your personal information, please contact our team.